Hope it helps! I talked to 8 different people to get this problem resolved. If the Microcell is connected to a router that is connected to a modem and both the router and the modem have NAT (Network Address Translation) enabled, disable NAT either in the router or the modem. If using multiple routers, the Microcell must be connected to the first router connected to the broadband modem MAC address filtering is either turned off or allowing the MAC address of the AT&T Microcell You can read this to him.Ĥ43/TCP: Https over TLS/SSL for provisioning and management trafficĤ500/UDP: IPSec NAT Traversal (for all signaling, data, voice traffic)ĥ00/UDP: IPSec Phase 1 prior to NAT detection (after NAT detection, 4500/UDP is used)Ĥ500/UDP: After NAT detection, 4500/UDP is usedĭata is not restricted from passing through ports 4500 and 500 (AKA Port Blocking). (Stickers usually on the bottom of the equipment). Usually, he will ask you for the MAC# of your microcell and as well as your MAC# for your router/modem. This product is recommended for actual cable Internet service speeds up to 375 Mbps.
Ask to open UDP/TCP ports for your microcell to be unblocked. 16x4 DOCSIS 3.0 cable modem plus a built-in AC1900 Dual Band (2.4 GHz and 5 GHz) WiFi Gigabit Router with four Gigabit (GigE) Ethernet ports, a firewallDFS, Power Boost, and more. All you have to do is call is TWC and connect to their advanced technical department (insist).
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